Leadership for Luxury Hotel of Melbourne †MyAssignmenthelp.com

Question: Discuss about the Leadership for Luxury Hotel of Melbourne. Answer: Introduction Leadership is one of the most effective qualities of a person which is either gifted or is achieved after a prolonged period of hard work. Leadership in business refers to the capability of the management of the company to bring out the best performance out of the people to meet the goals of the business organization by taking difficult challenges and make sure that the organization can outperform the other rivals of the market easily. As said earlier the leadership abilities of the people or a niche group of people in the organization helps to motivate the employees which leads to a positive growth of the organization as well as lead to the overall development of the person. The following report is based on successful leadership capability based on a certain case. The general manager of an automobile company has been allotted the responsibility to provide a set of luxury cars for a new luxury hotel of Melbourne. The manager has a huge responsibility of forming a new team of able emp loyees who will be under him and will be involved in the implementation of the project. Training Employees Training the employees involved in the project is the first priority of the manager in charge of the entire project[1]. If the automobile company signs the agreement with the new hotel to provide a set of luxury cars of different brands on lease to the hotel. The luxury brands will be selected based on a number of different factors like the performance, fuel efficiency, carbon emissions and most importantly the amount of comfort that these cars will provide. The employees would be trained under expert guidance of the car manufacturing companies. The employees will also be trained with the maintenance of the cars as well. The different training programs will be helpful for the employees to provide a great service to the hotel. The employees can also deliver some useful training to the drivers and the people who will be in charge of the cars in the hotels[2]. The management of the company must also formulate a specific set of rules that are needed to decide on the financial aspects, risk aspects as well as the work place health and safety measures. The finance manager of the company has to decide on the amount of money needed to finance the total project. He must also calculate an approximate amount for the maintenance and service of these cars. On the other hand the management must also formulate a risk management policy in case these cars suffer any form, of temporary or permanent damage. All the cars must be insured by the company so that such damages do not turn into huge losses for the company. Thus they are well protected against any case of safety violation. The model codes of practice in the WHS Legislation are practical guides to achieve the standards of health and safety to protect the workers from any kind of risk that are associated with the workplace. Therefore it is mandatory for the company to ensure the safety of the emplo yees working under this project and make sure that the employees are well protected. This in turn will increase the employee loyalty and can help the organization to deliver better services to the clients. Meeting Minutes Objective of the Meeting- Discussion of the new Bid Location- Conference room Date- 6/11/2017 President of the Meeting- CEO of the automobile company Time- 3 PM Attendees- Managers Basic considerations and preparation of the bid Responsible Person Time General Manager 20 minutes Financial considerations Finance Manager 30 minutes Costs involved in sales and revenue Sales Manager 20 minutes After sales considerations After Sales Manager 15 minutes RESPONSIBLE PERSON ROLES General Manager Preparing a competitive bid Finance Manager Projecting a achievable finance budget Sales Manager Amount involved in the sales of the car After Sales Manager Projecting an approximate service and maintenance cost GAP Analysis STRATEGIC OBJECTIVE CURRENT STANDINGS DEFICIENCY ACTION PLAN 1. To Supply the Hotel with the best in class cars within a stipulated period After winning the bid Earlier acquisitions were slow which led to delays Establishing an efficient team and ensuring meeting the deadline 2. Proper maintenance and service of the Cars after its supply Skilled automotive engineer ensures the proper service of the cars None SMART Analysis Specific-The goal of the management is to ensure smooth delivery of the cars to the hotel Measurable- The amount of cars supplied and the total cost involved along with the total charge for the lease must be well known to both the parties. The goals set by the organization must be measurable and performed in a simple yet efficient way. Achievable- The managers in charge of the project, the workers as well as the stakeholders are provided with achievable targets to make sure that the project is carried out smoothly. Relevant- It is highly recommended that the goals that are set up by the manager must be set out by the values and needs of the managers. The managers are in constant communication with the management of the hotel to make sure that the deal is signed with the best possible goals. Time Bound- The goal of the project can also be completed within the fixed time of the project. Key Performance Indicators General Manager- The performance of the General manger must be measured on the following grounds namely; Customer Satisfaction Employee Satisfaction Financial Performance Index Internal Process Quality Sales Manager- The key performance indicator to be used by a sales manager is; Increase in the contact Rate Customer Acquisition Rates Sales volume per location Satisfaction rate of the employees Present Rate of client engagement Finance Manager- The key performance indicator to be used by a finance manager includes; Gross Profit from the transaction with the hotel Return on Investment Earnings before interest and taxes Current Ratio Net Earnings from the financial deal Automotive Engineer- The KPI that must be used by the automotive engineer is; Knowledge of maintaining the luxury cars Performance index Proper service and maintenance of the cars Workshop Manager- The KPI that must be used by the workshop managers includes; Human Resource Management Workshop Management Communication between the parties involved Proper Knowledge of the parking of the cars After Sales Manager- The KPI that must be used by the After Sales Manager are; Total revenue from leasing out the cars Measuring the results of the sales Operational objectives determination Issues of KPI The common issues that were identified during the project were; Timing can be inappropriate monthly and quarterly basis reports were not submitted The inspection of cars must be systematic Duties were assigned to too many individuals and when problem raised there could be dilemma as to who would solve it. The company will be maintaining a weekly report which has to be submitted before the managers and approved. An inspection team will be there to inspect the facilities and will also provide necessary changes or requirements to properly maintain the cars. The duties will be assigned to a small group of individuals and each and every person duty will be specified. Communication Policy and Procedure The management team of the automobile company will establish a separate communication plan that has to be approved by both the organization and the hotel to ensure a smooth professional relation with such a deal[3]. The new policy will ensure that all the management committee members, staffs, people related with the implementation and integration of the following deal will be accurately informed about each and every relevant activities, policies and other issues to be enable them to be as effective and sure about their role. The management of both the companies must provide information using different options like; Social Media Policies Notice Boards E mail Notices Electronic diary The managers of both the company and the hotel should be in constant touch with each other through telephones or e-mails and should be well informed about any new developments. Such a proper communication plan will be helpful for the hotel to use and maintain the cars easily. Instructions on Project Tasks Task Responsible Person Due date Car Supply Sales Manager 2 Month prior to the winning of the bid Car Maintenance After Sales Manager Time when problem arises and service after every 1 months Collection of Lease Amount Finance Manager 1 Year after leasing out the cars to the hotel Objective of the Meeting- Discussion of the new Communication Policy Location- Conference room Date- 6/12/2017 President of the Meeting- Project in charge Time- 3 PM Attendees- Managers and Members Basic considerations and preparation of the Communications Policy Responsible Person Roles General Manager Execution of the Project Member 1 Communicating the policy to the members Member 2 Incorporating all the details of the policy Other Members Keeping an update on the developments Meeting Minutes Objective of the Meeting- Discussion of the new Bid Location- Conference room Date- 20/12/2017 President of the Meeting- Project in Charge Time- 3 PM Attendees- Managers and the project members Basic considerations and preparation of the bid Responsible Person Time Project in Charge 20 minutes Communication Policy Project in charge 20 minutes Costs involved in sales and revenue Sales Manager 15 minutes Maintenance and Service Consideration After Sales Manager 15 minutes Corrective Action Policy The first choice of every supervisor must take a disciplinary action to modify the behavior of an employee and must also determine the seriousness of the situation and if they feel must terminate the employee immediately. The supervisor in charge of the team must take corrective action whenever the need arises[4]. Personal Contribution Plan The personal contribution plan will be set up by the project in charge to make sure that every employee and persons involved in the project gets a fair amount of return at the completition of the project successfully. References Chekwa, Charles, et al. "AN EXAMINATION OF THE EFFECTS OF LEADERSHIP ON BUSINESS ETHICS: EMPIRICAL STUDY."International Journal Of Business Public Administration11.1 (2014). Choi, Seung-Il, and Dong-Il Kim. "A Study on The Effect Business Performance of Leadership on Global Corporate."Journal of Digital Convergence12.10 (2014): 191-199. Choi, Seung-Il, and Dong-Il Kim. "A Study on The Effect Business Performance of Leadership on Global Corporate."Journal of Digital Convergence12.10 (2014): 191-199. Nahavandi, Afsaneh.The Art and Science of Leadership -Global Edition. Pearson, 2016. Pruzan, Peter, et al.Leading with wisdom: Spiritual-based leadership in business. Routledge, 2017. Storey, John, Jean Hartley, and Jean-Louis Denis, eds.The Routledge Companion to Leadership. Taylor Francis, 2016.